Canberra Training Event: Design Thinking at Work
– Accelerating complex problem-solving and innovation

Course Objectives:

  • Develop a thorough, hands-on understanding of the design thinking innovation and experimentation approach.
  • Understand how design integrates with strategy, architecture and agile to develop a complementary learn-fast and scale-fast set of toolkits and skills that can be used in any part of the organisation.

Dates: March 19th – 23rd 2018
Location: Canberra

According to the World Economic Forum, the top three skills employers’ need by 2020 will be:

  1. complex problem solving
  2. critical thinking
  3. creativity.

In addition, this research identified that 35% of the skills considered important by employers will have changed within a five-year period[1]. These changes are expected to take place due to shifts in technology, business processes and decision making which have already started to occur in our workplaces today.

Design Thinking places the top three skills listed above at its heart, along with its focus on understanding people and delivering value. It is an approach that has evolved over time to be one of the fastest and most effective ways to develop innovative solutions to complex problems, and is already embraced by many of the world’s leading organisations.[2]

Our 5-day course will give you the skills, knowledge and experience needed to apply Design Thinking in your workplace, as well as understanding how it complements strategy, architecture and agile approaches. The course is suitable for people with no existing knowledge of Design Thinking, as well as those who already work in Design Thinking areas.

Across the 5-days, you will learn and apply Design Thinking to solve a relevant business problem. You will work as part of a small team of participants and receive input and guidance along the way. This learning approach enables you to experience and understand all aspects of the Design Thinking journey to help you master the materials in a short timeframe.

At the end of the course, you will be able to successfully contribute to or lead teams to apply Design Thinking within your organisation.

We’ve helped organisations embed Design Thinking capability
Many of our clients are already in the process of embedding Design Thinking capability within their organisation. These range from the Department of Foreign Affairs and Trade, through to Telstra, Rio Tinto, Australia Post, ANZ, and the World Bank, amongst others.

What does it cover?

The training covers the theoretical aspects of design, as well as team-based, hands-on exercises through case studies.

Our learning approach immerses you into the mindsets of design. We challenge conventional ways of thinking to help you develop new mental models and thought processes to become a more effective innovator and problem solver.

Attendees will work across the double diamond of innovation and design:

Mindset: Understanding and creating a successful Design Thinking mindset.
Prepare: Understanding and preparing for the Design Thinking journey.
Discover: Understanding triangular research and how to use abductive logic.
Define: Synthesising data and insights into patterns to understand the true nature of the problem space, and where possible opportunities might lie.
Develop: Generating concepts and undertaking rapid prototyping to test ideas.
Deliver: Learning to experiment and take prototypes to validate mental models.
Launch: Gaining support for, and delivering solutions to scale fast and achieve results.

Aspects covered will include:

  • Foundational Theories;
  • Design Process;
  • Research Planning;
  • Ethnographic Research Considerations;
  • Human Factors;
  • Empathy;
  • 3rd Order Design Tools and Methods;
  • People Research;
  • Evidence Curation and Processing;
  • Synthesis and Insight Generation;
  • Design Principles and Criteria;
  • Ideation to Concepts;
  • Concepts to Prototyping;
  • Prototype Testing;
  • Learning Launches and On-ramp Design; and
  • Linkages to Business Model Innovation and Design, Strategic Planning and Business architecture.

How will our training help you?

Attendees will gain the following skills within this course:

  • How to look at challenges through a design mindset;
  • How to plan and conduct human-centred research;
  • How to synthesise research findings and set useful criteria for designing solutions;
  • How to ideate and conceptualise potential solutions that address the human-centric need;
  • How to prototype a potential solution to learn and refine the design to meet the need;
  • How to iterate and launch ideas  that succeed more often;
  • How to manage risk through action;
  • How to make smaller and more successful decisions more often;
  • How to detect hidden growth opportunities in your business; and
  • How to break the analysis-paralysis mindset and identify important areas to focus on.



This course is designed for managers and team members who want to understand how to apply design thinking to their organisations and teams.

Policy, program and service owners – The course is designed to enable you to follow a process of innovation and experimentation to deliver more human centred offerings to citizens and internal and external clients.

Business Analysts, Project Managers and architects – The course enables you to understand how to develop outcomes that are not only desirable but also viable and feasible. By connecting to other disciplines such as strategy, architecture an agile, you will be equipped with an understanding of how use a combination of disciplines to innovate and deliver faster.

Trainer BIO: Helen Palmer

Change Agent, Designer and facilitator

Helen facilitates learning experiences. Her knowledge and expertise spans technical and adaptive domains and she has a broad collection of approaches and resources to draw upon.

She’s passionate about helping  people perform better, releasing their potential through mastery of new practices and tools. She has a well-deserved reputation for translating theory into useful ways to work.

She has been developing and delivering training for three decades. Her sweet spot is creating exploratory learning journeys in partnership with the learner, which means her classes have a dose of chaos, a sprinkling of the unexpected and dash of pragmatism. You won’t be bored!

Contact us for more info

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Reference Book used during our course

Universal Methods of Design Handbook